Return & Refund Policy
Last updated: July 2026
prbatns
35 St James's St, London SW1A 1HD
Phone: +44 7930 625090
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at the details below within 14 days of receiving your order.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, damaged, or altered
- Items returned after the 14-day return window
- Personalised or custom-made items (unless faulty)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited to your original payment method.
Please note that original shipping costs are non-refundable unless the return is due to our error or a faulty product.
Faulty or Incorrect Items
If you received a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.
How to Return
- Contact us within 14 days of delivery to request a return authorisation.
- Pack the item securely in its original packaging.
- Send the item to our address below.
Contact Us
prbatns
35 St James's St, London SW1A 1HD
Phone: +44 7930 625090